344bd Privacy Policy

344bd is Bangladesh's trusted online betting and casino platform, operating via 344bd.io. This Privacy Policy applies to all personal data collected through the 344bd website, mobile-optimised web experience, customer support channels, and any other touchpoint through which 344bd interacts with players and prospective players.

This Policy should be read together with the 344bd Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between 344bd and each registered player. In the event of a conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy prevails.

344bd is committed to handling personal data responsibly, lawfully, and transparently. We collect only the data that is genuinely necessary for the purposes described in this Policy. We do not collect data speculatively or for purposes that have not been clearly communicated to you.

If you have questions about how 344bd handles your personal data at any time, you may contact our support team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

344bd collects the following categories of personal data from players and website visitors:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including division, district, and upazila)
• Email address
• Bangladesh mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and scan
• Passport bio page (where provided)
• Driving licence (where provided)
• Proof of address documents (utility bill, bank statement)
• Selfie or live photograph (where required for liveness verification)

2.3 Financial and Transaction Data

• Deposit and withdrawal history (amounts, dates, payment method)
• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers — truncated where possible)
• Bank account details (where bank transfer is used)
• Bonus and promotional transaction records

2.4 Platform Usage Data

• Betting history (events, markets, stakes, outcomes)
• Casino and slot game session logs
• Login timestamps and session durations
• Device type, operating system, and browser type
• IP address and approximate geolocation (country/city level)
• Pages visited, click patterns, and feature usage within the platform

2.5 Communications Data

• Customer support ticket content and correspondence history
• Email and SMS communication records
• Feedback and survey responses (where voluntarily submitted)

344bd does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-reported information), or biometric data beyond what is necessary for identity verification as described above.

344bd collects personal data through the following means:

• Direct provision: Information you provide when creating an account, completing KYC verification, making a deposit, contacting support, or submitting a feedback form.
• Automated collection: Technical data collected automatically when you access the 344bd platform, including IP address, device identifiers, browser information, and session activity logs, via server logs and session management systems.
• Cookies and similar technologies: Data collected via essential session cookies and first-party analytics tools as described in Section 8 of this Policy.
• Payment processor data: Transaction reference data provided by payment processors including bKash, Nagad, Rocket, Upay, and partnering banks to confirm successful deposits and withdrawals.
• Identity verification providers: Confirmation data from third-party KYC verification services used to validate documents submitted during the account verification process.
• Third-party game providers: Session data and game outcome records provided by game software suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, for the purpose of resolving game disputes and auditing game fairness.

344bd does not purchase personal data lists from third parties, and does not collect data from social media platforms without your explicit consent.

344bd processes your personal data on one or more of the following lawful bases:

Where 344bd relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your privacy rights. If you wish to object to processing carried out on the basis of legitimate interests, please contact [email protected].

344bd uses the personal data described in Section 2 for the following specific purposes:

• Account creation and management: To register your player account, authenticate your identity at login, maintain your account settings, and manage responsible gaming tools you have activated.
• Age and identity verification: To confirm that you are 21 years of age or older and that your identity matches the account registration details, as required before any withdrawal is processed.
• Payment processing: To initiate, confirm, and record deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card).
• Fraud and abuse prevention: To detect and investigate potentially fraudulent account activity, bonus abuse, collusion, money laundering, and use of prohibited automated tools.
• Customer support: To respond to your support enquiries, investigate complaints, and resolve disputes related to bets, transactions, or account access.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the 344bd platform, prioritise new features, and optimise the player experience.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to apply responsible gaming tools (deposit limits, cooling-off periods, self-exclusion) when requested by you or required by our policies.
• Communications: To send you account-related notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about 344bd bonuses and new features.
• Legal compliance: To meet legal and regulatory obligations including record-keeping requirements, responding to court orders, and cooperating with law enforcement investigations where required by law.

344bd does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools flag an account for potential fraud or abuse, a member of the 344bd compliance team reviews the case before any action affecting your account is taken.

344bd does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers
344bd shares data with carefully selected third-party service providers who assist in delivering the 344bd platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, and card payment processors — to process your deposits and withdrawals.
• KYC verification providers: Third-party identity verification services that confirm the authenticity and validity of documents you submit for account verification.
• Game software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers — to deliver live dealer tables, slot games, and crash games. These providers receive only the session and stake data necessary to run the game.
• Hosting and infrastructure providers: Cloud and server infrastructure providers that store and process 344bd platform data under strict data processing agreements.
• Analytics providers: First-party and contracted analytics tools that process anonymised, aggregated usage data to help 344bd understand platform performance.

All third-party service providers are bound by data processing agreements requiring them to handle 344bd player data in accordance with applicable privacy standards and solely for the purpose for which it was shared.

6.2 Legal and Regulatory Disclosures
344bd may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by a lawful order, warrant, or legal obligation. 344bd will notify affected players of such disclosures where legally permitted to do so.

6.3 Business Transfers
In the event that 344bd undergoes a merger, acquisition, or transfer of assets, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data under the new arrangement.

When you make a deposit or request a withdrawal on 344bd, the financial transaction is handled directly by the relevant payment processor (bKash, Nagad, Rocket, Upay, or your bank). 344bd receives a transaction reference number, the amount, the payment method used, and the timestamp — sufficient to record and confirm the transaction in your account — but does not receive or retain your full payment credentials.

344bd retains financial transaction records (deposit and withdrawal amounts, dates, payment method type, and transaction reference numbers) for a minimum of 5 years from the date of the transaction, in accordance with standard financial record-keeping practices. These records are used solely for account management, dispute resolution, and compliance purposes.

All financial transactions on 344bd are denominated in Bangladeshi Taka (BDT). No foreign currency conversion is performed by 344bd, and no foreign currency personal financial data is collected.

344bd uses a limited set of cookies and similar technologies to operate the platform securely and to understand how players use the site. We do not use advertising cookies, cross-site tracking pixels, or third-party behavioural profiling tools.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling essential session cookies will prevent you from logging in to your 344bd account. Disabling preference cookies may reset your saved platform settings on each visit.

344bd does not use cookies to track your activity on other websites, and does not share cookie data with advertising networks or social media platforms.

344bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

When a retention period expires and there is no overriding legal obligation to continue holding the data, 344bd will securely delete or anonymise the relevant personal data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

If you request account closure, 344bd will begin the data deletion process within 30 days of closure, subject to the retention periods set out above. You will be notified when deletion has been completed for data categories that can be removed before the full retention period has elapsed.

The security measures 344bd has implemented include, but are not limited to:

• 256-bit SSL/TLS encryption on all connections between your browser or device and the 344bd servers — ensuring that all data transmitted to and from the platform is encrypted in transit.
• Encryption at rest for sensitive data fields including passwords (stored as salted hashes), KYC document files, and financial identifiers.
• Role-based access control (RBAC) ensuring that 344bd staff and contractors can only access player data that is directly relevant to their specific job function. No single employee has unrestricted access to the full player database.
• Two-factor authentication (2FA) required for all 344bd staff accounts with access to player data management systems.
• Regular security audits and penetration testing carried out by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems that monitor for unusual access patterns, brute-force login attempts, and other indicators of potential data breach activity on a 24/7 basis.
• Data minimisation — 344bd collects only the minimum data necessary for each purpose and avoids storing full payment credentials on its own infrastructure.

In the event of a data breach that poses a risk to your rights or freedoms, 344bd will notify affected players without undue delay and will provide details of the nature of the breach, the categories of data affected, and the steps 344bd has taken and will take in response. Breach notifications will be sent to the email address registered on your 344bd account.

Despite 344bd's comprehensive security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own 344bd login credentials. Do not share your password with anyone. If you suspect your account has been accessed without your authorisation, contact 344bd support immediately at [email protected].

As a 344bd player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact 344bd support at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. 344bd will respond within 10 business days.

344bd will not charge a fee for exercising any of the above rights. If a request is manifestly unfounded or excessive, 344bd reserves the right to charge a reasonable administrative fee or decline the request, with written reasons provided. 344bd may need to verify your identity before processing a rights request to ensure that data is not disclosed to an unauthorised person.

If 344bd becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all associated data will be securely deleted in accordance with Section 9, and any funds held will be returned to the deposit source after identity verification of the account holder.

Parents and guardians are strongly encouraged to use parental control software to restrict access to online gambling platforms on devices shared with or used by persons under 21. If you believe that a minor in your household has registered an account with 344bd, please contact us immediately at [email protected] so that we can take appropriate action without delay.

344bd reserves the right to update or revise this Privacy Policy at any time. When material changes are made — such as changes to what data we collect, how we use it, or with whom we share it — we will notify all registered players by email at least 7 days before the updated Policy takes effect. A notice will also be displayed prominently on the 344bd platform during that period.

Minor changes, such as typographical corrections or clarifications that do not materially affect your rights, may be made without prior notice and will take effect upon publication of the updated Policy on this page.

Your continued use of the 344bd platform after an updated Privacy Policy has come into effect constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the platform and request account closure before the changes take effect.

The current version of this Privacy Policy, along with its effective date, is always available on this page at 344bd.io/privacy-policy. We encourage you to revisit this page periodically to stay informed about how 344bd protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 344bd handles your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

This Privacy Policy was last reviewed and updated on 1 January 2026. 344bd is committed to maintaining your trust through transparent and responsible data practices.